FAQs

Why am I being asked additional security questions after submitting my card details?

Southbank Centre is now required to ensure that additional security questions are asked during an online purchase, if your bank requires it. These additional security measures are known as MasterCard SecureCode and Verified by Visa. This will mean that after filling in your card details on southbankcentre.co.uk you may be asked additional security questions known only to you and your bank, in order to authenticate your purchase. In some cases you may be asked to register for either MasterCard SecureCode or Verified by Visa as part of your online transaction on southbankcentre.co.uk.

Find out more about MasterCard SecureCode

Find out more about Verified by Visa

If you find that your payment is rejected at this stage, it may be that you have mistyped your card details or your answers to the security questions. We recommend that you re-try entering your card details, ensuring that everything is correct. You can also call or Ticket Office on 0844 875 0074 (open 9am - 8pm, 7 days a week).

Having trouble booking?

If you are using an AOL web browser you may encounter difficulties with web booking – this is due to a fault with the standard AOL browser. To solve this you can download another web browser.

Download Firefox for AOL users

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Also, to book tickets through our website you must have cookies enabled on your web browser.
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How do I find an event?

At the top of every page, you can enter a keyword or phrase in the 'Search' box, or you can search by date, by category or by composer on the Find Events & Book Tickets page.

What is the nearest tube or railway station?

Please see our Visiting Us page.

Is there any car parking available?

Details of car parks and how to find them can be found on our Parking page.

Can I purchase CDs of the concerts?

Any available CDs can be found in Foyles on Festival Riverside Level 1.

Can I eat there?

Yes. Full details can be found in our Food & Drink section.

Does Southbank Centre provide for Wheelchair Access?

Wheelchair users and ambulant disabled people may bring an able-bodied companion whose ticket is free. It is advisable to pre-book tickets in advance by telephone or on-line, as space is limited.

Full details on access can be found in our Access Information.

Patrons with a disability can also join our Access List and may be eligible to receive tickets at concessionary prices.

Tickets are unavailable when I try to book

Generally this means that the event is sold out, though there may be some return tickets available nearer the time. For the latest information call the Ticket Office on 0844 875 0073.

What discounts are available and can I book them online?

Any discounts available are normally shown in the event information below the ticket prices, and most can be booked online. For further information call the Ticket Office on 0844 875 0073.

Further information can be found on our Concessions & Discounts page

Can I book for more than one concert at a time i.e. multiple bookings?

Yes, multiple bookings can be made online.

How do I redeem a Southbank Centre gift voucher or membership voucher online?

You should select the events or membership that you wish to purchase and then enter your voucher number in the basket page (you will see a field for entering your code at the bottom of the basket page). Your amount to pay will then be adjusted accordingly and you can then go on to complete your purchase. Please note that we cannot process credit vouchers online. 

Can I buy an Arts or Membership Vouchers if I live overseas?

You can order through this website. Your voucher will be sent airmail the next day after you have made the order. Please note: When you try and make the order, there will be a message that we cannot deliver to your address. This message only applies to tickets - if you proceed with the order we will send the voucher and card to your billing address.

How can I call Southbank Centre from overseas?

If you are calling from overseas please use our normal switchboard number +44 20 7960 4200 (select option 2 to purchase tickets or for event infomation). We are open for calls daily between 9am and 8pm.